Privacy Policy

Jeni’s Splendid Ice Creams places a high priority on protecting the personal information of its customers and visitors. This privacy policy explains how information may be collected, used, stored, and safeguarded when people engage with the company’s services. Its goal is to offer transparency and clarity so that users understand how their data contributes to the operation, improvement, and delivery of products and experiences.

This policy applies to all interactions with the company, whether online or offline. It covers activities on the official website, digital communications, mobile and desktop applications, loyalty programs, and other platforms that reference this policy. It also applies to in-person transactions or inquiries at retail locations. While the company may provide links to third-party sites, those external platforms operate independently and are governed by their own privacy practices, which are not subject to this policy.

Users are encouraged to read this policy carefully before providing personal information. By using the company’s platforms, individuals indicate their understanding and acceptance of these practices. If any part of the policy is not agreeable, users should refrain from sharing personal data or interacting with the services. Periodic updates may be made to reflect operational, technological, or legal changes. Continued use of the platforms following updates indicates consent to the revised practices.

The services are not intended for children under the age of thirteen, and Jeni’s does not knowingly collect data from this age group. If such information is identified without proper consent, it will be deleted. Parents or guardians who suspect that a child has submitted personal information are encouraged to contact the company promptly to resolve the situation.

A range of information may be collected during interactions. Some data, such as names, addresses, email addresses, or phone numbers, directly identifies a user. Other information may be indirectly associated with an individual, such as technical or usage data, including device information, internet connection details, and activity patterns across digital platforms.

Information is obtained through various means. Users may provide it voluntarily when completing forms, making purchases, enrolling in programs, or communicating with the company. In addition, some data is collected automatically through standard interaction with websites or apps. Technologies like cookies, tracking pixels, and similar tools may capture browsing behavior, session activity, IP addresses, and usage trends. These methods help improve system performance, enhance functionality, and create a more personalized experience for users.

Collected information is used to support core business operations, including transaction processing, responding to inquiries, maintaining account access, and optimizing services. It may also inform communications such as updates, relevant offers, or personalized content, always following legal requirements and internal policies.

Safeguarding this data involves a combination of technical, administrative, and organizational measures aimed at preventing unauthorized access, misuse, or disclosure. While absolute security cannot be guaranteed, the company continuously strengthens protections and adapts to emerging risks.

Through transparent practices and ongoing improvements, Jeni’s seeks to foster trust and confidence among users, ensuring that personal information is handled responsibly and that interactions with its services are secure and reliable.