FAQ

Jeni’s offers a variety of services and resources designed to make it easy for customers to explore its ice cream, gifting selections, catering offerings, and general product information. For those who prefer to shop in person, many of Jeni’s pints and sauces are available at grocery stores across the United States. Customers can use the brand’s online store locator to find nearby retailers, allowing them to conveniently purchase products without waiting for delivery. This option provides quick access to popular flavors and makes it simple to enjoy Jeni’s offerings on short notice.

For customers who prefer home delivery, shipping services are available with flexible options. Shipping costs depend on the destination and the chosen delivery date, and pricing may vary depending on scheduling factors. Orders sent to locations such as Alaska or Hawaii typically involve higher shipping fees compared to those within the continental United States. Customers can select the number of pints they wish to order, and shipping costs generally remain stable regardless of the quantity included in a single shipment. During checkout, a delivery date can be selected to align with personal schedules. To help maintain product quality, shipments are often planned to avoid extended transit over weekends. For events or special occasions, placing an order at least one or two days ahead of time is recommended to ensure timely arrival. Delivery availability may vary based on factors such as demand, location, and order size.

While the company maintains a final-sale policy for purchases, customer satisfaction is still a priority. If an order arrives in a condition that does not meet expectations, such as products not remaining properly frozen during transit, the company will provide a replacement at no additional cost. This approach reflects a commitment to quality and ensures that customers receive products as intended. For any concerns related to orders, customers are encouraged to reach out to the support team via email, where assistance will be provided.

Jeni’s also offers options that cater to a variety of dietary preferences and needs. Many of its ice creams, frozen yogurts, sorbets, and toppings are made without gluten, and customers can easily browse these selections through dedicated product categories. In addition, a wide assortment of dairy-free flavors is available, allowing individuals with dietary restrictions to enjoy the brand’s products without compromise.

For those who have a deeper interest in the brand, there are opportunities to engage in more personal ways. Customers who own a copy of Jeni’s cookbook may have the chance to have it signed during special events such as store openings, demonstrations, or book tours. These occasions provide a unique way to connect with the brand and create memorable experiences beyond the products themselves.

The company is also recognized for its commitment to responsible business practices. As a Certified B Corporation, Jeni’s meets high standards for social and environmental performance, accountability, and transparency. This certification, awarded by the nonprofit organization B Lab, reflects the company’s dedication to balancing business success with positive impact. Through careful sourcing, sustainable practices, and ethical operations, Jeni’s works to ensure that its products and processes align with these values.

By combining convenient access through retail locations, flexible delivery options, thoughtful policies, and inclusive product offerings, Jeni’s aims to provide a well-rounded customer experience. Its focus extends beyond simply selling ice cream, emphasizing quality, sustainability, and meaningful engagement with customers.